- Attachments with a large file size can take some time to load or may not load at all.
- Your internet connection may be weak and has disrupted the download of the attachment.
Performing a factory reset (hard reset)
If you’re passing your phone on to someone else or your phone has a persistent problem that cannot be solved, you can do a factory reset (also called a hard reset). This returns your phone to the state it was in before the first time you turned it on.