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Send a Refund Easily

Send a refund to a buyer conveniently. With the merchant service, you can send refunds—or partial refunds—within 60 days of receiving a payment.

It’s quick.

Just click Refund on the Transaction Details page of the payment you wish to refund.

It’s flexible.

In addition to being able to refund your buyer anytime within 60 days of receiving a payment, you can also opt to send a partial refund.

It’s affordable.

Your original transaction fee will be credited to you. When issuing partial refunds, a portion of the original fees paid will be returned to you.

It’s easy.

Here’s how it works:

  • Log in to your account.
  • Click the History sub-tab.
  • Find the payment you would like to refund.
  • Click Details to open the Transaction Details page.
  • Click the Refund Payment link.
  • Enter the refund amount and click Submit.
  • Confirm the refund amount and click Submit.

 

You can send full refunds – or partial refunds – within 60 days of receiving a payment.

A full refund will refund both you and your payee, you will also be refunded any merchant transaction fees incurred.

If you issue a partial payment refund, the fee refund will be calculated at the same percentage as the payment refund.

For example:
Your customer pays $100.00 AUD of your total invoice.
The fees for this transaction total $2.70 AUD

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