Prepaid remote support covers all minor updates that do not fit into a specific category or product.
Printing support Computer & laptop support Viruses & security Errors
Image changes Information updates Adding accreditation logos
Google Apps Email support
How Does It Work?
You can find notes regarding the use of your Prepaid Remote Support time in the ‘Customer’s Notes’ section of your Prepaid order. Prepaid support does not “expire”. When your support time has depleted we will resend you the final order so you can see how you/your company used support. Prepaid support is designed for tasks that take no more than 25 minutes to complete. After that time, a quote is required. Zeumic will always generate an order with the appropriate product or service, in the case there is no specified item, prepaid support will cover the item. As such tutorials and on-site support are not covered by prepaid support. Please note that if you require a top of Prepaid Remote Support within 3 months we require you to purchase an additional hour.