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Don’t panic, we can help you!

How can we help?

We can analyse the problem for you and provide a quick fix in the form of security updates. As this is only temporary, you will likely need to assess the security of your website for the long term.

To reduce the chance of future hacking occurring the best solution is to upgrade to a newer version of website software.

Additional things you can do:

  • Purchase a maintenance package from our website. For pricing and information please see Maintenance.
  • Back up all website files regularly.
  • Make sure you have the latest versions of CMS, components, plugins, modules etc.
  • Keep your scripts up to date. Most scripts cannot auto-update themselves so you will have to do this manually.
    • Using automated scripts, hackers will scan and probe directories looking for tell-tale files like login.php, adminlogin.php, and so forth. If possible, rename that file to something nonsensical (mypetdogrover.php for example). By doing this you are denying the hackers another technique.
  • Keep your own PC up to date and virus free.
    • Run Trojan and Virus scans on your home/office computers to ensure your passwords have not been compromised.
  • Don’t log into your account at an internet cafe or via unsecured wifi.
  • Maintain strong passwords
    • With at least 12 characters, with symbols and numbers where possible.
    • Update your FTP password and ensure that it is difficult for a hacker to guess.
      • Some programs including FTP store your password. You need to adjust your settings so that this does not occur.
    • Use different passwords for your MyAccount, Cpanel and Email Accounts.
    • Best practice to change your passwords monthly to maintain security.
  • Use appropriate file permissions
    • File Permissions tell the server who can read, write or execute a file or folder. Most FTP programs can set file permissions.

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