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Why Can’t I View an Attachment on my Mobile Phone?

Reasons:
  1. Attachments with a large file size can take some time to load or may not load at all.
  2. Your internet connection may be weak and has disrupted the download of the attachment.
  3. The file type may not be supported on your mobile phone.

Solutions:

  • For trouble with viewing images on an iPhone try Settings>Mail, Contacts, Calendars>Mail>Load Remote Images>On
  • We recommend that if you still can not see the attachment on your phone, test to see if it opens on a computer.
 large attachments can take sometime to load

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